Jeff

 

I am a hands on Technology Manager with more than 30 years of relevant I.T. and Systems technology and support experience from the development and implementation of production and business support. My goal is to continue down the path that challenges my technical and people skills so that I can continue working with dynamic companies on innovative and challenging projects. Tech when well managed is the greatest tool for enablement of human potential!

·   Agile/SCRUM methodologies ·   Change management ·   Incident Management ·   ITIL Service Management ·   PCI Compliance ·   Cyber-Security ·   Collaboration tools ·   Strategic planning ·   Effective leader /Team player ·   Budget development ·   Process improvement

·   Project management ·   Recruitment and talent development ·   Vendor sourcing and negotiations ·   Customer-oriented ·   Works well under pressure ·   Excellent problem-solving abilities ·   Enterprise technologies ·   Cloud Technologies ·   Help Desk and Ticket Management ·   Asset Management Tools ·   DAM / MAM

September 2017-November 2019

Sr. Director of Technology Operations | Fandango Media, Ltd (NBC/Universal) | Beverly Hills, CA

·   Manage both Production (customer facing product) and Corporate Technology Operations for all Fandango brands including Fandango.com, FandangoNow.com, Movietickets.com, Flixter.com and Rottentomatoes.com

·   Responsible for managing Corporate IT and Technology resources for 5 worldwide offices providing development and support for all Fandango brands. Service teams include Help Desk, Systems Engineering, Data Operations and Content Creation

·   Built a fully staffed, 24x7x365 Network Operations Center to proactively monitor and respond to al performance issues across all brands

·   Developed and implemented Incident Management processes for both business and security concerns

·   Implemented a Change Advisory Board to help validate and control software releases, increasing stability to customer platforms from 99.271% to 99.976% uptime availability

·   Oversaw integration of business redundant services with NBC/Universal Enterprise Technology and provide on-going management of business relationships

·   Working extensively with Cyber Security teams to make sure all systems and services are compliant with corporate security standards. Integrated Security Incident process to incorporate the NBCUniversal Response Operations Center as a resource

·   Worked directly with Compliance Department to establish Standard Policies and Procedures for managing Payment Card Industry Standards, Personally Identifiable Information and commerce related to a Federal Trade Commission audit

·   Worked across all Technology Operations to create Capital Budgets and find efficiencies to reduce operating costs/improve Operating Cash Flow

January 2015-August 2017

Director, Network Operations Center | Deluxe Entertainment Services Group Inc. | Burbank, CA

·   Established the Network Operations Center for all of Deluxe On-Demand out of disparate help desk and customer service groups companywide

·   Responsible for team of 14 domestic and 8 overseas based Operators and Engineers providing 24x7x365 Internal and External Customer facing support for Deluxe Digital Distribution, Deluxe Media and Deluxe Digital

·   Focusing on skill set inventory for the team to align staffing for better support of business demands across all business lines

·   Developing tools for monitoring and processes for proactively supporting the needs of both internal and external customers

·   Developing Documentation Runbooks to improve support processes and employee training/on-boarding

November 2013-June 2015

Sr. Director of IT Systems and Support | Beachbody, LLC. | Santa Monica, CA

·   Managed a cross-functional team of 30 Infrastructure Engineering and Operations teams (Linux, Windows, Storage, Network, Data Center, DevOps, Network Operations Center, Post-Production and Creative Support )

·   Spearheaded development of an Information Security policy as part of bringing the business to PCI Compliance

·   Prepared plans and layouts for implementation of a VSPEC (CISCO UCS / EMC VNX / VMWARE) infrastructure for new E-Business applications

·   Played key role in reorganization and staffing of the IT Infrastructure team and designing support and equipment management policies

July 2009-November 2013

Manager of Infrastructure Operations/Systems Engineering | DreamWorks Animation SKG | Glendale, CA

·   Managed the Systems, Network, Storage and Backup Engineering, Data Center Operations and Database Administration teams for 2 studios in California, including responsibility for budgets, personnel, scheduling, strategic planning and professional development of a team of 30 that provide core infrastructure design and support across a 30,000 processor High Performance Computing cluster and 7+ Petabytes of storage spread across 9 data centers

·   Played key role in establishingf private cloud infrastructure to support rendering, Implementation of Google Mail and Calendar, Design and implementation of secure video playback services to replace distribution of DVD's in Post-Production, Infrastructure design and implementation for the on-line MMOP game kungfupandaworld.com

·   Establishment of multiple Co-Location facilities to support worldwide offices, Data Center Relocation of the studio in Redwood City, Design and implementation of Studio Data Centers for Bangalore, India, Shanghai China and Dreamworks Television Animation

·   Technical integration of several Dreamworks Animation acquisition, including Classic Media offices in New York, London and Nashville and AwesomenessTV based in Santa Monica

·   Responsible for SOX reporting and development of tools for supporting SOX Compliance

December 2006-July 2009

Manager of Information Technology | CBS, Inc. | Studio City, CA

·   Spearheaded all technology outside of RF related systems at the largest network owned and operated duopoly in the CBS Television Network; including budgets, personnel management, vendor relationship management, server and desktop support to 500+ employees in a 24x7 business operation

·   Played a key role in the buildout and migration of all users from the CBS Columbia Square Facility in Hollywood to the newly built CBS Studio Center Broadcast Center in Studio City consisting of 750 Windows workstations in both business and broadcast areas, 24 Macintosh workstations on a 60TB Dedicated SAN and server infrastructure, both physical and virtualized, to support them all

·   The development of an Intranet for the engineering organization to move paper based workflows into digital form involving application development in a LAMP environment

June 1997-December 2006

Various Positions | The Walt Disney Company / Studios | Burbank, CA

·   Disney Worldwide Services
Manager of Server Storage & Architecture
-As a member of the Enterprise Infrastructure team, served as head of R&D for the design and development of the Enterprise Server and Storage Architecture supporting all lines of business across Disney.
-Played a role in the development of business processes for the integration of Disney Corporate IT with its outsourcing partners

·   Walt Disney Animation Studio
Manager of Systems - (4/2000 - 8/2005)
Manager of Systems Support - (8/1999 - 3/2000)
Systems Administration Lead (2/1999 -8/1999)
Sr. Systems Integrator (6/1997 - 1/1999)
- Supervision of Systems Engineering, Systems Administration, Network Engineering, Operations and Image Data Services groups for Digital and Traditional Animation and Visual Effects studios in California, Florida and Paris
- Budgets, personnel management, scheduling, strategic planning and professional development for a team of 35 direct reports that provide core infrastructure design and support to the worldwide studios.
- Designed and implemented a 1000 processor render cluster of LINUX systems with 250 TB of spinning production disk that was named the 57th largest Supercomputer site on the Top 500 Super Computing sites worldwide in November 2004.
- Wrote and implemented Feature Animation's Disaster Recovery/Business Resumption plan.
- Re-integration of the Traditional Studio support group with the Digital studio support group.

1983

Associate of Science: Management Information Systems

City University of New York - Kingsborough, Brooklyn, NY

Completed 1 year of night study towards degree

·   Jira

·   Confluence

·   Service Now

·   Zendesk

·   Solarwinds

·   Samanage

·   Pagerduty

·   Elastic Search

·   Datadog

·   AWS

·   VMWare Cloud

·   Smartsheet

·   Tableau

·   Thousand Eyes

·   AppDynamics

·   ExtraHop

Available Upon Request

ACM * LOPSA * SMPTE * USENIX / SAGE * ASIFA * The Visual Effects Society

·   Project Planning, Analysis and Control - ESI International /George Washington University

·   ITIL Service Management Awareness

·   Puppet Master System Implementation - Puppet Labs

·   Data OnTap 7.3 - NetApp

·   BSM 9.0 Essentials - Hewlett Packard Development